Support Request System(SRS) helps to raise a Tickets for any issue.It provides all the Statistical Data and History regarding tickets raised by each and every user.It provides information about how to request,whom to request,who is going to resolve the issue,when it got resolved and how much time is taken for resolving the issue.

PiLog has a separate Data Center and Support Management Team whose task is to provide both Frontend and Backend Support to PiLog Employees as well as Customers. The Support Team comprises of Data Center support engineers, Network Administrators, Data base Administrators, Application Administrators, SAP Engineers, Data Engineers and Developers.